Privacy Policy

Policy on Handling Personal Data

1. Scope

This document is intended to describe the processing of personal data collected by Sofas Direct during the sales process, whether through Telephone Customer Support or website and treatment information for promotional purposes whatever the method of collection.

2. Principles

Sofas Direct commits to preserve the right to privacy of its customers by creating conditions that ensure the relevance and selection of data collection and to give clients access to amend or withdraw their information within the current legal framework.

3. Treatment of Data

All customer personal data which appears in our databases were provided directly to Sofas Direct either in person, by telephone or by using forms submitted electronically or on paper, and with his consent for the purposes stated at the time of collection.

4. Collected Data

Personal data are generally those that allow Sofas Direct management of the ordering process and delivery of goods at the customer's home, their contact details and information necessary to issue legal documents accompanying the goods and validate the commercial transaction.
The process of collecting information upon completion of the sale order with our technical sales or at our site and campaigns that involve the collection of electronic forms filled out on paper and sent by the client and contact the telephone calls received or made by our Service Telephone Customer Support.

5. Data Transmission

Sofas Direct does not transmit personal data of clients to 3rd parties with the exceptions provided by law and the framework regulated by the National Commission for Data Protection, in order to be utilized by them for purposes other than those listed in the collection process.
In the Internet environment, the common data transport between the partner and Sofas Direct is intended solely to facilitate the completion of the application form of payment and no information is recorded in the database of the partner until acceptance by the customer.
Sofas Direct can, however, outsource tasks to external entities (transportation services, for example) in order to provide customer service that hired. In these cases it is necessary to share data identification, always with the aim of fulfilling the purpose indicated in the initial collection form.

6. Customer Rights

a. Right to information
Personal data submitted on the website is treated by Planet Sofa & Beds, Lda  with registered offices at Rua Prof Dr Luis De Albuquerque, Lote 44 - 8600-615 Lagos, Portugal, VAT PT 507 164 377.
The personal data collected by Sofas Direct are treated automatically, stored and used to make your browsing on our website as easy as possible, so you can register on our website, place an order or contact us.

b. Right of Access
Any questions or clarification or alteration of your personal data held by Sofas Direct and its automatic processing may be addressed to the headquarters of Sofas Direct, at the address indicated in paragraph a), by phone Monday to Friday from 10.00  to  18.00, or using the contact details listed in . The information will only be provided after verifying the authenticity of the sender.

c. Right Opposition
The customer has the right to oppose the processing of their personal data by Sofas Direct, exercising this right by letter addressed to the headquarters of Sofas Direct, at the address indicated in paragraph a), by phone Monday to Friday from 10.00  to  18.00, or using the contact details listed in 

7. Security and Confidentiality

Sofas Direct protects personal data through limiting access to databases through and not limited to controlling access to the premises to only authorized personnel, control of entering and editing data in back-office and use of information gathered barriers to unauthorized logical access.
Customers personal data transport circuits are protected against intrusion by SLL encryption mechanisms and digital certificates.

8. Links to other companies

Sofas Direct maintains collaboration with other companies whose services are used to improve and expand our customer service. On our website you can find links to their respective web pages. Sofas Direct is not responsible for the measures adopted by these companies in relation to the processing of personal data. You can find information regarding the privacy policy and treatment of personal data of these websites in their own web pages.

9. Professional secret

Private communications between Sofas Direct and its users are confidential. All information exchanged by both parties and information about confidential information will also be confidential.
To ensure that the protection of professional secrecy between Sofas Direct and the affected party is preserved in all communications, the affected party should try not to disclose your confidential information to anyone except your lawyer, similarly to Sofas Direct.

10. Social Plugins

On our website we offer the so-called social plugins from different social networks (eg the "Like" button on Facebook). The incorporation of these plugins is done via of Clearsprings Technologies, Inc., 8000 Westpark Drive, Suite 625, McLean, VA 22102, USA.
If you are a member of a social network and click on the corresponding social plugin, the provider of the social network may link your profile data with the information of your visit to said web page.

11. Cookies

This website uses cookies, both its own and those of third parties, to collect statistical information about your browsing and show you advertising related to your preferences, generated from your browsing guidelines. If you go on surfing, we will consider you accepting its use.